Frequently Asked Questions
How Do I Pay For An Order?

Do you offer NET Terms?

Can I order a sample?

Can I order a decorated sample?

Can you help me collect sizing?

Can you help me find the right products for a custom bundle?

Will you use this information to market to me?

Will you use this information to market to my gift recipients?

Do you offer any other brands besides what is showcased on your website?

Can all of Lennox Co’s products be customized?

What will we need to customize your product selection?

How do I approve customization?

How long do products take to customize?

How will recipients know the gift is from me? Can I send a card?

Can I send gifts to recipients in multiple locations?

Can you help us collect shipping addresses?

Tell me more about domestic shipping!

Tell me more about international shipping!

Will I receive tracking information?

How do I return a sample?

A product in my package arrived damaged, what should I do?

I am interested in returning an undecorated product, can you help?

I am interested in returning a decorated product, can you help?

Still Have Questions?
We’re happy to answer any questions you may have.